Responsible Gaming

Responsible gaming at Botemania on botamania.com means approaching gambling as a form of entertainment, not a way to make money or solve financial problems. Our goal is to give you clear, practical tools so that you can make informed decisions, stay in control of your play, and recognise early if gambling is starting to create risk for you or those close to you.

Gamesys Operations Limited, the licensed operator behind Botemania, is authorised and regulated by the UK Gambling Commission under licence number 38905. As part of that regulatory framework, we have a duty to protect children and vulnerable people from being harmed or exploited by gambling, and we take this duty seriously.

We provide a range of responsible gaming tools, clear information, and access to independent support organisations so that you can monitor your behaviour, set limits, take a break, or self-exclude whenever you need to. Our support team is available to help you apply these protections and to guide you towards professional, confidential assistance if gambling is no longer fun for you.

This page explains the risks associated with gambling, how to recognise warning signs, the controls available on your botamiania.com account, and the specialist help available in the UK and internationally.

Risk Awareness

Gambling always involves risk: you can lose the money you stake and there is no guaranteed way to win. For most people, gambling remains an occasional form of entertainment. For some, it can become harmful. Understanding the early signs of risk is essential so that you can act before problems escalate.

Common Warning Signs

• Spending more time or money than planned: Frequently extending sessions, chasing losses, or depositing again after telling yourself you would stop.
• Thinking about gambling constantly: Planning your next session at work, during family time or late at night, or feeling restless when you cannot log in.
• Using gambling to cope: Playing primarily to escape stress, worry, loneliness, or other negative emotions rather than for entertainment.
• Hiding or minimising your play: Lying to family or friends about how much you gamble, deleting messages or banking notifications, or opening new accounts to avoid questions.
• Financial strain: Using overdrafts, loans, or money needed for bills and essentials to gamble, or selling possessions to fund play.
• Impact on daily life: Missing work or studies, reduced performance, neglecting hobbies, or arguing more with loved ones about money or time online.

Quick Self-Assessment

Consider the following statements and honestly ask yourself whether they apply to you often, sometimes, or never:

• I spend more time or money gambling on botamiania.com than I can comfortably afford.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to forget about problems, stress, or unpleasant feelings.
• Family or friends have expressed concern about my gambling.
• I feel guilty or anxious after a gambling session.
• I have borrowed money, increased my overdraft, or missed payments because of gambling.

If you recognise yourself in several of these statements, we strongly encourage you to use the tools described below, contact our support team, and consider speaking to an independent organisation such as GamCare or Gambling Therapy. Early action significantly improves outcomes.

Important: You must be at least 18 years old to use botamania.com. Allowing minors to use your account or gambling on behalf of someone under 18 is strictly prohibited and may be a criminal offence in the UK.

Limits & Tools

Botemania provides a range of controls on botamania.com to help you manage your play. These tools are available to all UK-based customers and form part of our obligations under the UK Gambling Commission licence 38905.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you cap the amount of money you can add to your account within a chosen period. We recommend that you set limits as soon as you register and review them regularly.

1. Access the limits area: Log in to your account, go to "My Account" (or your profile icon), then select "Responsible Gaming" or "Play Controls", and choose "Deposit Limits".
2. Select your period: Choose whether you want a daily, weekly, and/or monthly limit. You can set one or more periods at the same time; the most restrictive will apply.
3. Enter your limit amount: Type the maximum total amount (in GBP) you are prepared to deposit for that period, taking into account your income, bills, and other essential expenses.
4. Confirm and save: Check the amounts carefully and confirm your selection. The new limits will apply immediately or as otherwise stated on the screen.

Changing deposit limits:

• Lowering your limits (making them more restrictive) will usually take effect immediately.
• Increasing or removing limits will only take effect after a cooling-off period (normally at least 24 hours) and confirmation. This delay is required under UK regulations to protect you from impulsive decisions.

Time Spent Limits and Session Timers

Time limits and reality checks help you monitor how long you have been playing and encourage regular breaks.

• Setting a session reminder: In "Responsible Gaming" or "Play Controls", select "Session Reminder" or "Reality Check". Choose how often you want a notification to appear (for example every 30, 60, or 120 minutes). When the reminder appears, it will show how long you have been logged in and your net result for that period.
• Automatic log-out: Where available, you can set a maximum continuous session length. Once that time is reached, you will be logged out and must log in again if you choose to continue playing.

We strongly recommend that you:

• Decide in advance how long you will play and set a reminder accordingly.
• Use reminders as a prompt to check your feelings and finances, and to stop if gambling is no longer enjoyable.

Short Breaks ("Time-Out")

If you feel you need a short pause from gambling but are not ready to self-exclude for six months or longer, you can use the Time-Out facility.

1. Finding Time-Out: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording such as "Short Break").
2. Choosing the duration: Select a period, typically from 24 hours up to 72 hours, and in some cases up to several weeks.
3. Confirming the break: Read the information about what Time-Out means (you will not be able to deposit or play during this period) and confirm your choice.

Once a Time-Out is activated, it cannot normally be cancelled. You will automatically regain access after the selected period ends. Consider using Time-Out when you notice early warning signs, such as chasing losses or playing when you are tired or upset.

Self-Exclusion

Self-exclusion is a stronger measure intended for customers who feel unable to control their gambling or who have experienced harm. It blocks access to your account for a minimum period and is designed to give you protected time away from gambling.

How to Self-Exclude from botamania.com

1. Go to the Self-Exclusion section: Log in and visit "My Account" > "Responsible Gaming" > "Self-Exclusion" (wording may vary slightly but will clearly reference "self-exclusion").
2. Select your exclusion period: Choose a duration of at least six months. Longer periods may be available (for example one year, five years, or an indefinite/lifetime option). Think carefully about the period that best reflects your situation.
3. Read and confirm the consequences: Before confirming, read the on-screen explanation. Self-exclusion is binding and cannot normally be reversed until the chosen period has fully expired and a further reactivation process has been completed.
4. Complete the confirmation: You may be asked to tick a box confirming that you understand the consequences and to click a final "Self-Exclude" button. In some cases, our support team may contact you to verify the request.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit, or place bets on your self-excluded account for the duration of the exclusion.
• New accounts: Creating new accounts with botamania.com or other UK brands operated by Gamesys Operations Limited during self-exclusion is prohibited and may result in permanent closure of those accounts.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials for gambling products once self-exclusion is in place.
• Balance and withdrawals: You may not be able to withdraw directly via the normal interface during self-exclusion. However, any remaining withdrawable balance and valid winnings will still be owed to you. Contact our support team to arrange withdrawal of any such funds in line with our Terms and Conditions and applicable regulations.
• End of the exclusion: When the selected period ends, the exclusion will not always be automatically lifted. A reactivation process may be required, which can include further cooling-off periods and responsible gambling checks. We may refuse reactivation or apply additional limits if we believe this is in your best interests.

GAMSTOP - UK-Wide Self-Exclusion

In addition to self-excluding directly with botamania.com, all UK-based customers are strongly encouraged to register with GAMSTOP, the national online self-exclusion scheme.

• By registering with GAMSTOP, you request that all UK-licensed online gambling companies participating in the scheme block your access for a chosen period (currently at least six months, one year, or five years).
• GAMSTOP applies across participating operators and brands, including those operated by Gamesys Operations Limited under UK licence 38905.
• GAMSTOP is free, and registration is completed directly on the gamstop.co.uk website.

Note on Spain: The Spanish self-exclusion register (RGIAJ) supervised by the Dirección General de Ordenación del Juego (DGOJ) applies to Spanish-licensed activities and is not valid for players physically located in Great Britain. The Spanish Botemania licence (175/GO/1030) does not authorise services for UK residents; Botemania is provided under the UK Gambling Commission licence only.

Support Resources

If you are worried about your gambling or about someone close to you, specialist help is available in the UK and internationally. All organisations listed below offer confidential, non-judgemental support. Many services are free to use.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge, 24 hours a day, 7 days a week. Trained advisers provide emotional support, practical advice, and can help you access treatment services across Great Britain.
• GamCare Online Services: Live chat, web forums, and self-help resources are available at gamcare.org.uk in English.
• NHS Services: In England, the NHS offers specialist gambling treatment clinics. Speak to your GP or visit the NHS website and search for "gambling addiction" for referral pathways.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• United Kingdom - GAMSTOP: Online self-exclusion across participating UK-licensed remote gambling operators. Register at gamstop.co.uk.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the national self-exclusion register managed by the DGOJ for Spanish-licensed gambling. It is mentioned here for information only and does not apply to UK play on botamania.com.

Blocking and Filtering Tools

Website and app blockers can add an additional layer of protection by preventing access to gambling content from your devices.

• Gamban: Paid blocking software for computers and mobile devices that prevents access to most gambling sites and apps. Visit gamban.com for details.
• BetBlocker: Free blocking software and parental control tool available across multiple platforms. See betblocker.org.
• Device-level controls: Many operating systems and internet service providers offer parental controls or content filters. Consider using these in addition to account-based tools.

Family and Friends Support

Gambling-related harm affects not only the person who gambles, but also their family and friends. Support is available specifically for affected others:

• GamCare support for affected others: The National Gambling Helpline and online services also support partners, family members, and friends.
• GamAnon (Gamblers Anonymous family groups): Meetings and online resources for those affected by someone else's gambling. Visit gamblersanonymous.org.uk and look for "GamAnon".

All these services respect your privacy. You do not need to be a customer of botamania.com to seek help from them, and they will not share your information with us without your consent, except where required by law.

Help for Family

If you are concerned about someone's gambling on botamania-united-kingdom or elsewhere, it can be difficult to know what to do. You are not alone, and support is available for you as well as for the person who is gambling.

Starting the Conversation

• Choose the right moment: Talk when both of you are calm and there is enough time for an honest discussion, not immediately after an argument or loss.
• Use "I" statements: Focus on how their gambling affects you ("I feel worried when...") rather than accusations ("You always..."), which can cause defensiveness.
• Avoid blame and shame: Problem gambling is often linked to stress, mental health, or other vulnerabilities. Emphasise that you want to help, not to punish.
• Encourage professional help: Suggest contacting GamCare, Gambling Therapy, or other support services together, or offer to help them make the call.

Looking After Yourself

• Seek your own support: Contact the National Gambling Helpline or services for affected others to talk about your experience and to get practical advice.
• Set boundaries: Decide what you can and cannot do (for example, not paying off gambling debts) and communicate these boundaries clearly.
• Protect your finances: Consider separating finances, changing shared passwords, and speaking to your bank if you are worried about joint accounts.

Support Groups and Next Steps

• Online forums and chats: GamCare's forum and chatrooms (gamcare.org.uk) allow you to connect anonymously with others in similar situations.
• Family support groups: GamAnon meetings, both in-person and online, provide a space to share experiences and coping strategies.
• Professional counselling: Encourage the person you are worried about to see a GP or mental health professional. You may also benefit from counselling to manage stress, anxiety, or relationship difficulties linked to gambling.

If at any time you believe that you or someone else is in immediate danger, or if there is a risk of self-harm, contact emergency services or your local crisis line immediately. Gambling problems can be serious, but effective treatments and support are available.

Operator's Commitment

Botemania is provided on botamania.com by Gamesys Operations Limited, a UK-licensed operator regulated by the UK Gambling Commission (licence number 38905). The company has operated online gaming services since 2001, is part of Bally's Corporation (NYSE: BALY), and is headquartered at Severals House, 3 Bury Road, Newmarket, CB8 7BT, United Kingdom. Financial stability and participation in the Independent Betting Adjudication Service (IBAS) reflect our commitment to a safe and trustworthy environment.

Internal Risk Checks and Behaviour Monitoring

In line with UK regulations and industry best practice, we use a combination of automated systems and trained teams to identify patterns that may indicate gambling-related harm. These measures include, but are not limited to:

• Monitoring play patterns: Sudden or sustained increases in deposits, stakes, or session length, especially at unusual hours, may trigger internal reviews.
• Affordability and sustainability checks: We may assess whether your spending appears proportionate to what we know about your circumstances and may ask for additional information where required.
• Repeated failed deposits or chasing losses: Behaviour that suggests loss of control will prompt us to intervene, for example by sending safer gambling messages or recommending tools such as deposit limits or self-exclusion.
• Account controls: In some cases, we may apply restrictions, such as limiting deposits or blocking certain activities, where we believe this is necessary to comply with our regulatory obligations and to protect you.

Proactive Contact and Support

We may contact you if our systems identify risk indicators or if you use our responsible gaming tools frequently. This contact may take the form of in-account messages, emails, SMS, or phone calls, and will be focused on your safety.

• Information and advice: We may remind you of the tools available (limits, Time-Out, self-exclusion), share information about support organisations, or signpost you to relevant help.
• Enhanced interactions: For higher-risk cases, our specialist safer gambling team may discuss your gambling behaviour with you, suggest or implement stronger controls, and encourage you to seek professional support.
• Account restrictions or closure: Where required by regulation or our assessment of risk, we may limit or close your account even if you have not requested this. This is part of our duty to protect vulnerable customers.

We continually review our systems, processes, and staff training in light of regulatory developments, industry guidance, and emerging research. The status of our UK Gambling Commission licence (38905) and our IBAS membership was last confirmed in early 2025, and our responsible gaming framework is updated on an ongoing basis.

Updates

Responsible gaming regulation and best practice continue to evolve. We therefore review and update this page regularly to ensure that it reflects current legal requirements, UK Gambling Commission guidance, and the tools and processes available on botamania.com.

• How we will notify you: Material changes to our responsible gaming approach or to the tools we offer may be communicated via on-site banners, in-account notifications, email, or other appropriate channels.
• Version control: The content of this page does not replace our Terms and Conditions. In the event of any inconsistency, the Terms and Conditions available on botamania.com will prevail. However, we aim to ensure that this page is consistent with those terms and with our regulatory obligations.

Last updated: 6 February 2026.

Contact & Feedback

If you have questions about responsible gaming on botamiania.com, need help using our tools, or wish to share feedback about how we can improve, our team is here to assist you.

Responsible Gaming Contacts

• Email (Responsible Gaming): responsiblegaming@botamania.com
• Telephone (Customer Support - UK): Please refer to the "Contact Us" or "Help" section on botamania.com for the most up-to-date UK support number. Standard network charges may apply.
• Postal address: Gamesys Operations Limited, Severals House, 3 Bury Road, Newmarket, CB8 7BT, United Kingdom.
• Independent dispute resolution: If you have a complaint that cannot be resolved through our internal process, you may be able to refer it to the Independent Betting Adjudication Service (IBAS) at ibas-uk.com, subject to their rules and eligibility criteria.

Feedback and Self-Control Request Form

You can use the online form in your account area to request support, ask for changes to your limits, or provide feedback about our responsible gaming measures. A typical request form on botamania.com may ask for the following information:

• Your name and username.
• Preferred contact method (email, phone, in-account message).
• The nature of your request (for example: "help with limits", "concern about my gambling", "concern about a family member", "feedback on tools").
• Whether you would like information about external support organisations.

All requests are treated confidentially and assessed by appropriately trained staff. We may keep records of our interactions with you for regulatory and safeguarding purposes, in accordance with our Privacy Policy and UK data protection law.

We encourage you to contact us as soon as you feel that gambling may be becoming a problem. Taking early, proactive steps is a positive and responsible decision, and we are committed to supporting you in doing so.